TrioSportsUSA Analyzes Customer Response To GoPro Hero 3 Case

(IT-NEWSWIRE.COM, March 26, 2015 ) Seattle, WA -- What gets measured gets done. That cliché has been heard by most and those who heed its advice fare better than those that do not.

The management team at TrioSportsUSA has found that the GoPro Hero 3 Case they sell for GoPro cameras performs best. This data is sourced from the Amazon business reports. TrioSportsUSA sells the case primarily on Amazon and the marketing team reviews results daily to ensure performance is on track. 95% of the reviews are three stars or better. The team strives for five stars.

After the first GoPro Hero 3 Case was launched, the team reviewed the specs and determined a water-proof zipper was worth the additional expense. The water-resistant fabric seemed incomplete without a water-proof zipper. This change was made after the first run of 300 cases and before the second order was placed. When evaluating the review content, it appears that these two components of the case are most responsible for the higher rankings.

The metric in place for customer response is within 24 hours, seven days a week. This metric was put in place early on. Feedback is checked twice daily to ensure that the true response time is closer to 8 to 12 hours. The company's most recent report shows a consumer response of 8 hours and 35 minutes over the last 90 days.

The relocation of customer service to Washington State was announced earlier this year. Metrics indicate that this move, while helpful in keeping costs in check, has not disrupted the customer service model put in place. Management evaluates the customer service regularly to determine when adjustments are made to keep in touch with customers. Data shows that unhappy customers who have their particular issue resolved readily can often be more helpful than a customer who was not dissatisfied in the first place.

TrioSportsUSA continues to monitor and report its findings.

About TrioSportsUSA

TrioSportsUSA is established in Seattle, Washington and distributes sports, fitness and recreation products designed to help active people get the most out of their outdoor adventures. The website, TrioSportsUSA.com, is continually expanding to include material of interest to the active family, particularly those that use GoPro cameras.

TrioSportsUSA

Marci

(513) 212-6714

inquiry@TrioSportsUSA.com

Source: EmailWire.Com